Personalized cards are subject to the card acquisition fee (see Section 10.1) and any other fees that may apply to the particular program to which the Cardholder belongs. Personalized cards are automatically enrolled in the Balance Protection program (see Section 7.2). Non-personalized cards are subject to the card acquisition fee (see Section 10.1).Ģ.2 Personalized card – Personalized cards are cards that identify the Cardholder assigned to the Card by name and/or photo on the front face of the card. Non-personalized cards are eligible for Balance Protection but require the Cardholder to enroll in the Balance Protection program (see Section 7.2). Non-personalized cards are sold by Service Provider sales locations and third party vendor locations. Card Issuance - There are two types of Cards that can be issued to a customer:Ģ.1 Non-personalized card – Non-personalized cards are those which do not identify the cardholder by name and/or photo on the front face of the card. All communications between the Cardholder and the transit agencies participating in the TAP program are handled by TAP Regional Services at 866.TAPTOGO (86). TAP Regional Services shall be provided by Metro and its agents. The current list of operators participating in the TAP Regional Program and who accept the Card is available at .ġ.4 TAP Regional Services – The responsibilities of TAP Regional Services include, but are not limited to: providing information, handling requests to add Transit Stored Value to Cards, registering Cards to a particular individual, implementing Autoload (see Section 7.1 below), and managing reports of lost or stolen Cards. County transit riders (“TAP Regional Program”). All Cards are non-transferable, can only be used by the person associated with the specific card, and must be retained by the Cardholder for the duration of the trip.ġ.3 Service Providers – Service Providers are defined as Metro and the other transit agencies participating in the TAP program, a regional transit fare payment system for L.A. Cards may be personalized with a photo of the Cardholder (see Section 2.2).ġ.2 Cardholder – The person who is the bearer of the Card is defined as the “Cardholder”. Each Card is uniquely identified by a serial number. The Card is the property of Metro, as the issuer of the card. The Card may be in various forms of media as determined by the Los Angeles County Metropolitan Transportation Authority (“Metro”), including, without limitation, paper, plastic, and/or a virtual card stored in an electronic device, such as a mobile phone. Definitionġ.1 The Card – The Card is defined as the Transit Access Pass (TAP) Smart Card which is issued to Cardholders, as defined below, to pay transit fares on participating transit systems. Your first use of the TAP smart card signifies your acceptance of the terms and conditions of the TAP Cardholder License Agreement. To l earn more about how to pay your Big Blue Bus fare wit hout cash, visit: /contactless. A Big Blue Bus representative will explain how TAP and mobile tickets work, check if you are eligible for free rides and other fare discounts, and help you start riding without cash. Need help paying your Big Blue Bus fare with a TAP card or mobile ticket ? Schedule an appointment at Blue: The Transit Store ( 1444 4 th Street, Santa Monica ) for in-person assistance with contactless fare payments, or call Big Blue Bus Customer Service at (310) 451-5444. Get One-on-One Assistance with Contactless Payments ! Further, c ustomers with a credit or debit card can call 866.TAPTOGO ( 86 ) to reload their TAP card by phone, or download the Transit app to purchase a Big Blue Bus mobile ticket with an iOS and Android smartphone. C ustomers are now required to make contactless fare payments on board using a TAP card or mobile ticket, instead of paying with cash.īig Blue Bus c ustomers can still use cash to buy and reload a TAP card at Blue: The Transit Store ( 1444 4 th Street, Santa Monica ) and other TAP vendor location s in Santa Monica, and at TAP vending machines located near Metro Rail Station s. At its meeting on Tuesday, September 14, Santa Monica City Council directed the Department of Transportation ’s Big Blue Bus to improve customer access to TAP cards, while staff continue to study the benefits of a c ontactless system.īig Blue Bus transitioned to contactless fare payments on July 12, 2021 as part of a 6-month pilot progra m designed to move customers more efficiently on its system, and to further protect the health and safety of customers and bus operators.
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